Pillar 5: Shift
After reviewing what worked and what could have gone better your agency has the opportunity to make practice or policy adjustments.
Step 1: Internal – Your Local Agency
Consider organizational shifts that could likely benefit future public engagement efforts.
For example:
- Clarify public engagement roles and responsibilities assigned within existing job descriptions as applicable
- Commit to train elected officials and staff in public engagement policy and/or skills
- Ask for help when needed from organizations like ILG or consultants
Step 2: External – Your Community
Consider if you have made any beneficial shifts in external relations. For example:
- Set and track metrics related to in-person and phone meetings with diverse and underrepresented community members, choose goals to ensure there is clarity on what you are working toward
- Engage with local leadership programs
- Set timelines
- Record even incremental change
- Provide ongoing communication about housing plan implementation to residents beyond traditional methods (such as ethnic media)
- Send out periodic surveys to the community groups / individuals identified in Pillar 1, Step 3 to understand satisfaction with public engagement related efforts and policies
Step 3: Policy Change
Commitment to review existing or create new public engagement related policies; or adopt a resolution demonstrating a commitment to public engagement.